Welcome to Panache En Vogue. These Terms of Service (“Terms”) govern your use of our website, services, and products. By accessing or using our site, you agree to be bound by these Terms. Please read them carefully before placing an order.
1. Use of the Website
You agree to use our website for lawful purposes only and in accordance with these Terms. You may not misuse the website, attempt to gain unauthorised access, or interfere with the functionality or security of the platform.
2. Account Registration
To access certain features, you may be required to create an account. You are responsible for keeping your login information secure and for any activity under your account. Notify us immediately if you suspect unauthorised use.
3. Product Information
We aim to provide accurate and up-to-date information regarding our products. However, we cannot guarantee that product descriptions, pricing, or availability are entirely free of errors. We reserve the right to correct any inaccuracies at any time without prior notice.
4. Orders and Payments
By placing an order on our website, you agree that:
- All information you provide is accurate and complete
- You are authorised to use the chosen payment method
- Your order is subject to availability and our acceptance
We reserve the right to cancel or refuse any order for any reason, including suspected fraud or breach of these Terms.
5. Shipping and Delivery
Shipping costs and estimated delivery times are shown at checkout. While we aim to dispatch all orders promptly, we are not responsible for delays caused by external carriers, customs, or other circumstances beyond our control. Risk of loss passes to you upon delivery.
6. Refund and Returns Policy
We hope you love your purchase, but if you change your mind or receive an item you’re not satisfied with, we offer returns and refunds in accordance with UK consumer law.
a. Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your order for any reason within 14 calendar days of receiving your goods. To do so, email us at info@panacheenvoguestyle.com with your order number.
b. How to Return an Item
If you wish to return an item:
- Contact us at info@panacheenvoguestyle.com to request a return.
- Ensure items are returned unused, in original condition, with all tags and packaging intact.
- Send the item back within 14 days of notifying us.
Return address:
[Insert Return Address]
c. Refund Process
- Once we receive and inspect your return, we will issue a full refund to your original payment method within 14 days.
- We will also refund standard delivery charges (if applicable).
- Return shipping costs are your responsibility unless the item is faulty or incorrect.
d. Exclusions
We are unable to accept returns for:
- Items not returned within the required time frame
- Final sale or clearance items (if marked “Final Sale”)
- Pierced jewellery, swimwear, or underwear for hygiene reasons (unless faulty)
e. Faulty or Incorrect Items
If you receive a damaged, faulty, or incorrect item, please email us within 48 hours of delivery at info@panacheenvoguestyle.com. We will offer a replacement, exchange, or full refund, including return postage costs.
7. Intellectual Property
All content on this website — including images, graphics, logos, product designs, and text — is owned or licensed by Panache En Vogue and is protected by UK and international intellectual property laws. You may not reproduce, copy, modify, or distribute any content without our express permission.
8. Limitation of Liability
To the extent permitted by law, Panache En Vogue shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability is limited to the amount you paid for the product in question.
9. Indemnification
You agree to indemnify and hold harmless Panache En Vogue, its directors, employees, and affiliates from any claims, liabilities, damages, or expenses arising from your use of the website, your breach of these Terms, or your violation of any law or third-party rights.
10. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their content, privacy policies, or practices. You access such sites at your own risk.
11. Termination
We reserve the right to terminate or suspend your access to the site or your account at our sole discretion, without notice, if we believe you have violated these Terms.
12. Changes to These Terms
We may update or modify these Terms at any time. Any changes will be posted on this page with the updated effective date. Your continued use of the site following changes constitutes your acceptance of the revised Terms.
13. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be resolved exclusively in the courts of England and Wales.
14. Contact Us
For any questions, concerns, or legal notices regarding these Terms, please contact us at:
Panache En Vogue
Email: info@panacheenvoguestyle.com
Phone: +44 7586 417132